All Systems Operational

Updated a few seconds ago

AIM

Operational

HFA

Operational

HHF

Operational

Procorem

Operational

ProLink+

Operational

0

Active Incidents

1

Incidents Last 30 Days

0

Upcoming Maintenances

History (Last 30 days)

Disaster Recovery Test -- *** Informational message only. ***Planned Maintenance

Description

We will be testing our Disaster Recovery plan for all applications across all regions. Access to Production applications will not be affected during this test.


Components

AIM, HFA, HHF, Procorem, ProLink+



Schedule

June 21, 2025 9:16AM - June 21, 2025 9:30AM MDT


June 21, 2025 9:17AM MDT
[Update] The disaster recovery test is beginning.

June 21, 2025 9:25AM MDT
[Update] The disaster recovery test has completed. All applications tested successfully.
Increased Error Rates in ProLinkService Disruption

Incident Status

Service Disruption


Components

AIM, HFA, HHF, ProLink+




June 12, 2025 5:59PM MDT
[Investigating] We are investigating reports of elevated error rates in the ProLink applications. We will provide an update shortly.

June 12, 2025 6:14PM MDT
[Identified] We identified the issue and are putting a fix in place.

June 12, 2025 6:53PM MDT
[Monitoring] We are monitoring the results of the fix before opening the application back up for access. We will update the status shortly.

June 12, 2025 7:02PM MDT
[Monitoring] We are seeing reduced error rates. Access to the application has been restored. We will continue to monitor the results of the fix.

June 12, 2025 7:09PM MDT
[Resolved] All applications are now available and working as intended.
Procorem Scheduled UpgradePlanned Maintenance

Description

A new version of the Procorem application is scheduled to be released in production on Thursday, June 12th. The upgrade will occur at 6 p.m. Mountain Time. We do not expect any downtime during the upgrade; however, should a service interruption occur, it will be minimal.


Components

Procorem



Schedule

June 12, 2025 6:00PM - June 12, 2025 6:45PM MDT


June 12, 2025 6:00PM MDT
[Update] Maintenance is starting.

June 12, 2025 7:05PM MDT
[Update] Maintenance is complete.
HFA Scheduled Upgrade NotificationPlanned Maintenance

Description

A new version of the HFA application is scheduled to be released in production on Wednesday, June 11, 2025. The upgrade will occur at the end of the business day for each time zone and although we are scheduling 45 minutes for each instance, we do not anticipate it to take that long. During the upgrade, the application will be unavailable.


Components

HFA



Schedule

June 11, 2025 3:00PM - June 11, 2025 6:45PM MDT


June 11, 2025 3:00PM MDT
[Update] Maintenance is starting.

June 11, 2025 6:15PM MDT
[Update] Maintenance is complete.