All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

ProLink+ Scheduled Upgrade NotificationPlanned Maintenance

Schedule

December 12, 2024 3:00PM - 6:45PM MST

Components

ProLink+

Description

A new version of the ProLink+ application will be released into production on Thursday, December 12, 2024. The upgrade will occur at 3:00 PM MTN. Although we are scheduling 45 minutes for each instance, we do not anticipate it to take that long. During the upgrade, the application will be unavailable.
AIM Scheduled Upgrade NotificationPlanned Maintenance

Schedule

December 12, 2024 3:00PM - 4:00PM MST

Components

AIM

Description

A new version of the AIM application is scheduled to be released in production on Thursday, December 12th, 2024. The upgrade will occur at the end of business day for each time zone and although we are scheduling 60 minutes for each instance, we do not anticipate it taking that long. During the upgrade, the application will be unavailable.
Procorem Scheduled UpgradePlanned Maintenance

Schedule

December 12, 2024 6:00PM - 6:45PM MST

Components

AIM, HFA, HHF, Procorem, ProLink+

Description

A new version of the Procorem application is scheduled to be released in production on Thursday, December 12th. The upgrade will occur at 6 p.m. Mountain Time. We do not expect any downtime during the upgrade, but it will be very minimal should any service interruption occur.

AIM

Operational

HFA

Operational

HHF

Operational

Procorem

Operational

ProLink+

Operational

0

Active Incidents

1

Incidents Last 30 Days

3

Upcoming Maintenances

History (Last 30 days)

HFA Scheduled Upgrade NotificationPlanned Maintenance

Description

A new version of the HFA application is scheduled to be released in production on Wednesday, December 11, 2024. The upgrade will occur at the end of the business day for each time zone, and although we are scheduling 45 minutes for each instance, we do not anticipate it taking that long. During the upgrade, the application will be unavailable.


Components

HFA



Schedule

December 11, 2024 3:00PM - December 11, 2024 6:45PM MST


December 11, 2024 3:00PM MST
[Update] Maintenance is starting.

December 11, 2024 6:14PM MST
[Update] Maintenance is complete.
Increased Latency in HFADegraded Performance

Incident Status

Degraded Performance


Components

HFA




December 2, 2024 3:37PM MST
[Investigating] We are investigating an issue which is causing latency in our HFA application. Please check back here or subscribe to updates for any changes.

December 2, 2024 3:56PM MST
[Identified] We discovered that requests to return user settings were being throttled, which we suspect was contributing to the increased latency. We are working on mitigating the issue and will implement a solution soon.

December 2, 2024 4:00PM MST
[Monitoring] User preferences are no longer being throttled. We are seeing improvements on user login speeds. We will continue to monitor the application performance and will update the status page accordingly.

December 2, 2024 5:19PM MST
[Resolved] We are seeing response times returning to normal. We will continue to monitor the applications going forward.
Disaster Recovery Test -- *** Informational message only. ***Planned Maintenance

Description

We will be testing our Disaster Recovery plan for all applications across all regions. Access to Production applications will not be affected during this test.


Components

AIM, HFA, HHF, Procorem, ProLink+



Schedule

November 20, 2024 8:45AM - November 20, 2024 9:00AM MST


November 20, 2024 8:39AM MST
[Update] The scheduled Disaster Recovery test is beginning.

November 20, 2024 9:02AM MST
[Update] The disaster recovery test has completed. All applications tested successfully.