All Systems Operational

Updated a few seconds ago

AIM

Operational

HFA

Operational

HHF

Operational

Procorem

Operational

Procorem Inspect

Operational

ProLink+

Operational

0

Active Incidents

1

Incidents Last 30 Days

0

Upcoming Maintenances

History (Last 30 days)

Procorem Scheduled UpgradePlanned Maintenance

Description

A new version of the Procorem application is scheduled to be released in production on Thursday, July 23rd. The upgrade will occur at 6 p.m. Mountain Time. We do not expect any downtime during the upgrade, but should any service interruption occur, it will be very minimal.


Components

AIM, HFA, HHF, Procorem, Procorem Inspect, ProLink+



Schedule

July 23, 2026 6:00PM - July 23, 2026 6:45PM MDT


July 23, 2026 6:00PM MDT
UPDATE

Maintenance is starting.

July 23, 2026 6:35PM MDT
UPDATE

Maintenance is complete.
HFA Scheduled Upgrade NotificationPlanned Maintenance

Description

A new version of the HFA application is scheduled for production release on Tuesday, July 21, 2026. During the upgrade, the application will be temporarily unavailable. For most clients, the upgrade will take place after the close of business in each respective time zone. HHFDC will be upgraded sometime between 9:00 a.m. and noon MT (6:00 a.m. to 9:00 a.m. HST). In the event that HHFDC's upgrade is not completed in the morning, an alternate maintenance window of 9:00 p.m. to 9:45 p.m. MT (5:00 p.m. to 5:45 p.m. HST) has been selected. Each instance is scheduled for a 45-minute maintenance window, though we expect the actual downtime to be shorter.


Components

HFA



Schedule

July 21, 2026 3:00PM - July 21, 2026 9:45PM MDT


July 21, 2026 3:00PM MDT
UPDATE

Maintenance is starting.

July 21, 2026 6:30PM MDT
UPDATE

Maintenance is complete.
Errors accessing HFA in MT and CT time zonesDegraded Performance

Incident Status

Degraded Performance


Components

HFA



Postmortem

https://support.prolinksolutions.com/hc/en-us/articles/53647705550483-HFA-Authentication-Failure-SSPI-Kerberos-July-20-2026


July 20, 2026 10:35AM MDT
INVESTIGATING

We are aware of an outage with the ProLink applications that is causing you to see an error page when trying to access the application. We are currently investigating and will provide an update shortly.

July 20, 2026 11:45AM MDT
IDENTIFIED

The issue has been identified and we are working on a fix. Further updates will occur shortly.

July 20, 2026 11:52AM MDT
MONITORING

The fix we have implemented to address the issue is reducing all error rates and the applications are recovering.

July 20, 2026 11:55AM MDT
RESOLVED

We are happy to share that the issues is resolved. The fix has been successful and all applications are now available. Please check back here or subscribe to updates for any future changes.
Disaster Recovery Test -- *** Informational message only. ***Planned Maintenance

Description

We will be testing our Disaster Recovery plan for all applications across all regions. Access to Production applications will not be affected during this test.


Components

AIM, HFA, HHF, Procorem, Procorem Inspect, ProLink+



Schedule

July 9, 2026 11:45AM - July 9, 2026 12:15PM MDT


July 9, 2026 11:44AM MDT
UPDATE

The disaster recovery test is beginning.

July 9, 2026 12:17PM MDT
UPDATE

The disaster recovery test has completed. All applications tested successfully.
Scheduled Server MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance to replace a key component of our infrastructure. This work is being conducted proactively to ensure the continued stability and reliability of our platform. During the maintenance window, all AIM/HFA/ProLinkPlus apps may be temporarily unavailable or degraded. We recommend avoiding any critical operations during this time. Although we have scheduled two hours for this maintenance, we do not plan for the work to take that long. We will post updates here as the maintenance progresses and again once services have been fully restored. We apologize for any inconvenience and appreciate your patience.


Components

AIM, HFA, HHF, ProLink+



Schedule

June 26, 2026 7:00PM - June 26, 2026 9:00PM MDT


June 26, 2026 7:00PM MDT
UPDATE

Maintenance is beginning.

June 26, 2026 8:53PM MDT
UPDATE

The maintenance has completed. All applications are available.