All Systems Operational

Updated a few seconds ago

AIM

Operational

HFA

Operational

HHF

Operational

Procorem

Operational

Procorem Inspect

Operational

ProLink+

Operational

0

Active Incidents

1

Incidents Last 30 Days

0

Upcoming Maintenances

History (Last 30 days)

Database Server MaintenancePlanned Maintenance

Description

A brief maintenance window is scheduled tonight to perform infrastructure changes on one of our database servers. You can expect a brief service interruption during this window and/or connection resets for dependent applications. While we do not expect to require the full duration of this window, it will remain reserved to ensure successful completion of the maintenance activities.


Components

AIM, HFA, HHF, ProLink+



Schedule

July 28, 2026 9:30PM - July 28, 2026 10:00PM MDT



July 28, 2026 9:30PM MDT
UPDATE

The maintenance is beginning.

July 28, 2026 9:41PM MDT
UPDATE

The database server maintenance has been completed. All applications are now available.
Procorem Scheduled UpgradePlanned Maintenance

Description

A new version of the Procorem application is scheduled to be released in production on Thursday, July 23rd. The upgrade will occur at 6 p.m. Mountain Time. We do not expect any downtime during the upgrade, but should any service interruption occur, it will be very minimal.


Components

AIM, HFA, HHF, Procorem, Procorem Inspect, ProLink+



Schedule

July 23, 2026 6:00PM - July 23, 2026 6:45PM MDT



July 23, 2026 6:00PM MDT
UPDATE

Maintenance is starting.

July 23, 2026 6:35PM MDT
UPDATE

Maintenance is complete.

Description

A new version of the HFA application is scheduled for production release on Tuesday, July 21, 2026. During the upgrade, the application will be temporarily unavailable. For most clients, the upgrade will take place after the close of business in each respective time zone. HHFDC will be upgraded sometime between 9:00 a.m. and noon MT (6:00 a.m. to 9:00 a.m. HST). In the event that HHFDC's upgrade is not completed in the morning, an alternate maintenance window of 9:00 p.m. to 9:45 p.m. MT (5:00 p.m. to 5:45 p.m. HST) has been selected. Each instance is scheduled for a 45-minute maintenance window, though we expect the actual downtime to be shorter.


Components

HFA



Schedule

July 21, 2026 3:00PM - July 21, 2026 9:45PM MDT



July 21, 2026 3:00PM MDT
UPDATE

Maintenance is starting.

July 21, 2026 6:30PM MDT
UPDATE

Maintenance is complete.

Incident Status

Degraded Performance


Components

HFA





July 20, 2026 10:35AM MDT
INVESTIGATING

We are aware of an outage with the ProLink applications that is causing you to see an error page when trying to access the application. We are currently investigating and will provide an update shortly.

July 20, 2026 11:45AM MDT
IDENTIFIED

The issue has been identified and we are working on a fix. Further updates will occur shortly.

July 20, 2026 11:52AM MDT
MONITORING

The fix we have implemented to address the issue is reducing all error rates and the applications are recovering.

July 20, 2026 11:55AM MDT
RESOLVED

We are happy to share that the issues is resolved. The fix has been successful and all applications are now available. Please check back here or subscribe to updates for any future changes.

Description

We will be testing our Disaster Recovery plan for all applications across all regions. Access to Production applications will not be affected during this test.


Components

AIM, HFA, HHF, Procorem, Procorem Inspect, ProLink+



Schedule

July 9, 2026 11:45AM - July 9, 2026 12:15PM MDT



July 9, 2026 11:44AM MDT
UPDATE

The disaster recovery test is beginning.

July 9, 2026 12:17PM MDT
UPDATE

The disaster recovery test has completed. All applications tested successfully.